Senior Loan Consultant

ABOUT ASCENDUS
Ascendus is a nonprofit small business lender whose vision is to create a world of financial ascension for all. Our mission is to empower low-to-moderate income entrepreneurs through access to capital and business support to create and grow healthy enterprises and contribute to thriving local economies. Since 1991, Ascendus has provided more than $400 million to more than 55,000 small business owners across the country. For more information, visit www.ascendus.org

MISSION OF THE SENIOR LOAN CONSULTANT
The Senior Loan Consultant in NY will report to the Director of Lending and will be responsible for meeting individual lending, technical assistance, and business development goals.

OUTCOMES
Implement Regional Business Development (40%)

Goal: Expand the visibility of Ascendus in the community, build strong partnerships, and strengthen image.
Manage relationships with local banks and community partners, follow-up with partners that refer within 48 business hours, identify new partners and opportunities in key areas, leverage clients as “referral partners” and track them accordingly. Provide high level of engagement in workshops, seminars, and panels in cooperation with local community organizations.
Track outreach performance and increase visibility of the organization across the region exploring new banking and community partner relationships – at least 3 High Priority Partners by end of the year (targeting 30% conversion ratio).

One on One Technical Assistance Work (30%)
Provide Technical Assistance covering at the minimum the following topics:
• Credit Analysis: Pull Credit Report and review* (a copy of the consumer credit report will be shared with the client)
• Cash Flow Analysis: Review the last Quarter Bank Statements
• General Biz Coaching: Discuss relevant changes on the Biz Model such as: New Biz Partner, New Legal Entity/Structure, New Biz Location & New Market channels, New Products or additional services offered, New Assets vs New Liabilities (debt) acquired
• Support client to complete Annual Survey
• Portfolio Delinquency Management: Refer delinquent clients to our Payment Support Department

Meet Monthly Lending Production Goal (30%)
• Successfully disburse the monthly number of loans assigned in a timely manner (25% of loans should be submitted by the 15th of the month – no more than 50% of loans should be submitted during the last week of the month).
• Ensure excellent customer service:
o Following up with client calls, applications, and emails within 24 hours business day
o Documenting interaction with the customer entering notes in our CRM system.
o All inactive/unresponsive applications should be withdrawn by 30 days of pulling credit (3 courtesy calls/emails should be completed). There will be no exception to this policy.

KEY COMPETENCIES
• Outreach & Communication: Serve as an enthusiastic ambassador of Ascendus for the organization, leveraging public forums, conferences, and community events to expand organizational reach and impact. Use of proper written and grammatical skills, and the meaningful application of computer technology [e-mail, Internet, etc.].
• Productivity: The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.
• Organizational Skills: The ability to manage tasks, projects, information, and materials within a well-ordered system. The degree to which multiple assignments are managed and completed according to established schedules.
• Teamwork: The ability to promote positive work relationships with area staff, team members, and supervisors. The degree of problem solving, communication, listening, cooperation, and productivity demonstrated while working with others to successfully meet goals.

MINIMUM QUALIFICATIONS
• Bachelor’s degree in business administration is preferred.
• Bilingual-English/Spanish required.
• Portuguese a plus.
• Three years’ experience working in a small business.
• Prior business experience/sales skills preferred.
• Good presentation and math skills.
• Knowledge of Word and Excel.
• Believes in our organizational values: https://www.ascendus.org/about/.

COMPENSATION AND BENEFITS
• Competitive salary based on experience
• Comprehensive health benefits with generous employer contributions toward medical, dental, and vision coverage for employees and their families.
• Monthly mobile phone stipend of $30.
• Eligibility for 401(K) participation after 30 days of employment, and employer-match of up to 3% of annual salary.
• Flexible time off.