We are here for you
Six paths, two numbers. For lines 01–04, call (866) 245-0783 and press the option shown. For donations and press, call (646) 833-4546. Or write to us directly.
Service notice
The Ascendus Customer Portal is temporarily unavailable as we improve its design and experience. For any account-related questions, please contact our Loan Service Center: (866) 245-0783, option 3.
How can we help
01
Referrals, partnership conversations, and anything that does not fit elsewhere.
02
Questions about applying, required documents, or where your application stands.
03
Pay a bill online or by phone, or set up recurring payments. Details below.
04
Make a payment, change address or bank information, or all other account inquiries.
05
Support small business owners on their way up. Donate online (opens in a new tab).
06
Interviews, data requests, and everything for the newsroom.
Payments
You can make a payment online through our payment system — all you need is your Ascendus loan number and your checking account or debit card. You can pay as a one-time transaction or set up an account for recurring payments.
If your account may be 30 or more days past due, or if you need to discuss payment arrangements, please call us Monday–Friday, 9AM–5PM ET.
Make a payment (opens in a new tab)
Questions about your statement? Contact our Loan Service Center: (866) 245-0783, option 3 · [email protected]
Bills are generated before your due date — 10 days in advance for Term Loans, and 14 days for Lines of Credit.
Send us a message
Tell us what you need and pick the subject that comes closest. The right team will follow up.