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General inquiries, refer a business, or partner with us
Referrals, partnership conversations, and anything that does not fit elsewhere.
The Ascendus Customer Portal is temporarily unavailable as we improve its design and experience. For any account-related questions, please contact our Loan Service Center.
One number, six paths. Call (866) 245-0783 and press the option below, or write to us directly.
You can make a payment online through our payment system — all you need is your Ascendus loan number and your checking account or debit card. You can pay as a one-time transaction or set up an account for recurring payments.
If your account may be 30 or more days past due, or if you need to discuss payment arrangements, please call us Monday–Friday, 9AM–5PM EST.
Make a paymentQuestions about your statement? Contact our Loan Service Center: (866) 245-0783, option 3 · [email protected]
Bills are generated before your due date — 10 days in advance for Term Loans, and 14 days for Lines of Credit.
If you pay before your billing cycle opens, your payment is applied to your current loan balance.
If you pay after your billing cycle opens, your payment satisfies your upcoming bill.
Tell us what you need and pick the subject that comes closest. The right team will follow up.