Micah Bartok, Summer Supply, Williamsburg, NY >

Payment Support Associate

Remote

About Ascendus

Ascendus is a nonprofit small business lender whose vision is to create a world of financial ascension for all. Our mission is to empower low-to-moderate income entrepreneurs through access to the capital and business support to create and grow healthy enterprises and contribute to thriving local economies. Since 1991, Ascendus has provided more than $336 million to 47,000 small business owners across the country. For more information, visit www.ascendus.org.

Role

  1. Client Services & Inquiry Response
  • Daily response to outstanding inquiries from clients, and internal staff, both in person and via other communication sources;
  • Satisfy inquiries stemming from monthly billing statements, account status, and general account adjustments including change of address and change of bank account;
  • Satisfy inquiries stemming from Promissory Notes and Loan Funding process;
  • Responsible for compliance work including the mailing of client correspondence, the reception of correspondence as well as needed attendtion for both clients and internal staff;
  • Responsible for client services support including, fax routing, voicemail routing.
  • Daily monitoring of the loan service inbox to ensure that all requests, documents, and deliverables are captured each
  • Accountable for the storage, and maintenance of required original documents in local fireproof safe as required, and electronic files for effective document management.
  1. Loan Collections
  • Willingness to handle a high volume of daily phone calls in a professional manner and up to FDCPA standards;
  • Ensure the accuracy of repayment information to minimize errors that affect client repayment.
  • Ability to acknowledge errors, learn from errors, and be accountable to self-improvement;
  • Ability to negotiate payment solutions with delinquent clients and resolve conflicts in order to find solutions;Handle phone calls, payment adjustments, reallocations, and payment arrangements to keep the daily delinquency below 4.0%
  • Ability to handle administrative work in an organized and structured manner including returned mail, late notice mailing, client account changes, and other department specific document requirements;
  • Work cooperatively with Payment Support team and manager in a fast paced, goal oriented, collections department;
  • Suggest course of action to pursue with delinquent accounts;
  • Must communicate and follow up effectively with Client Services Department regarding client accounts on a timely basis;
  • Be able to visit the post office periodically and as necessary to mailing documentation that require immediate attention.
  • Other duties and responsibilities based on department’s operation needs and as instructed by Supervisor or manager. 

Skills

  • Speaks and writes clearly and articulately without being overly verbose or talkative.  Maintains this standard in all forms of written communication, including e-mail.
  • Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Puts success of the team ahead of personal achievement.
  • Follow-through on commitments. Lives up to verbal and written agreements, takes instruction well, and can be reliably trusted with important wo
  • Able to produce significant output with minimal wasted effort.
  • Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner.  focuses on key priorities.
  • Attention to detail. Carefully monitors the details and quality of own work and other’s work thoroughly while remaining efficient and as error free as possible.

Requirements

  • Alignment with core values of adaptability, dedication, empathy, inclusion, integrity and passion.
  • Customer Service & Call Center Environment Experience (preferred)
  • Bilingual (English/Spanish Fluency) (Required)
  • Basic MS Excel and Word (Required)
  • Knowledge of FDCPA (preferred)
  • College Degree/Some College or related work experience (preferred)
  • Willingness to cross-train and take on tasks as assigned
  • Flexibility on schedule to work overtime when available

Compensation and Benefits

  • Competitive salary depending on experience.
  • 100% employer paid medical, dental, and vision premiums (savings of $6K – $12K per annum) and a monthly mobile phone stipend of $30.
  • Robust medical plan with $0 deductible and 0% co-insurance.
  • Additionally, each employee receives a $1,500 employer-paid HRA card for medical-related expenses such as co-pays, prescriptions, etc.
  • Eligible for 401(k) participation; and
  • Participation in Success Share Plan bonus (a profit-sharing plan)

How to apply

Click here to apply!

The salary range for this position in $45K- $55K non-exempt

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